Privacy Policy

Who We Are

GLŌW LABS is a brand operated by Cham Cham Enterprises ("we", "us", "our"). For any privacy questions, contact us at support@glowlabs.studio.

Information We Collect

• · Contact details (name, email, shipping address) when you place an order
• · Payment information processed securely by our payment provider — we never store full card numbers
• · Order history and product preferences
• · Device, browser, and usage data via cookies and analytics

How We Use Your Information

• · To process and ship your orders
• · To send order updates, receipts, and customer-service communications
• · To send marketing emails (only with your consent — unsubscribe anytime)
• · To improve our products, site, and customer experience
• · To prevent fraud and meet legal obligations

Sharing

We share data only with vetted service providers who help us run the business — payment processors, shipping carriers, email and analytics platforms. We never sell your personal information.

Your Rights

You may request access, correction, or deletion of your personal data at any time by emailing support@glowlabs.studio. EU/UK and California residents have additional rights under GDPR and CCPA, including data portability and the right to opt out of certain processing.

Cookies

We use essential cookies to operate the cart and checkout, and optional cookies for analytics and marketing. You can disable non-essential cookies in your browser settings.

Data Retention & Security

We retain personal data only as long as needed to fulfill orders, comply with law, or resolve disputes. We use industry-standard encryption and access controls to protect your data, but no system is 100% secure.

Changes

We may update this policy occasionally. Material changes will be posted here with a new "last updated" date.