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Policies

Shipping Policy

Sourced From Korea, Shipped Worldwide

Every product in our catalog ships directly from our partner suppliers in Korea. We ship to almost every country — if checkout accepts your address, we deliver there.

Processing Time

Orders are prepared and dispatched within 2–5 business days. You'll receive a tracking number as soon as your parcel leaves the warehouse.

Delivery Estimates

Total time = processing (2–5 days) + transit. Estimates after dispatch:

  • · South Korea & East Asia — 5–10 business days
  • · United States & Canada — 10–18 business days
  • · Europe & UK — 10–20 business days
  • · Australia & New Zealand — 12–20 business days
  • · India, Middle East, South-East Asia — 12–22 business days
  • · Rest of the world — 15–28 business days

These are estimates, not guarantees. Customs clearance and local courier handling can add a few extra days.

Shipping Rates

Rates are calculated at checkout based on destination and order weight. Free standard shipping on orders over $60 in most regions.

Customs, Duties & Taxes

International orders may be subject to import duties and taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in the order total.

Lost or Delayed Packages

If your order hasn't arrived within the estimated window, contact us at support@glowlabs.studio and we'll investigate with the carrier.